As we begin to think about travel in the future, health, safety, and sustainability will remain top of everyone’s mind. To reassure you, and to affirm that your well-being is their central concern, Shangri-La hotels have introduced “Shangri-La Cares” commitment.
“Shangri-La Cares” is a promise that comes straight from the hotel’s heart and will continue to guide their ongoing efforts to ensure your well-being and comfort, as well as that of the colleagues and partners. It reinforces their commitment to care for distinctive Asian hospitality as they welcome you back to their properties.
The hotel has undertaken a pilot programme at select hotels throughout April and May to refine additional health and safety protocols and expand on already rigorous operational standards. These will follow recommendations by the World Health Organization or more stringent local requirements where relevant to ensure that the operational practices are comprehensive.
“Shangri-La Cares” will be guided by three key pillars:
- Implementing Enhanced Cleanliness Protocols and Procedures
- Enabling the People
- Elevating their Standards
(You can find more information about the numbers and about “Shangri-La Cares” here.)
These new procedures and protocols form the cornerstone of an ongoing commitment which will be formalised globally this month.
To reinforce the strong culture of health and safety, they have enhanced training, learning and development resources for colleagues on essential preparatory and prevention measures. This training is certified by their long-term partner and global hygiene solutions provider, Diversey. “We are undertaking this programme knowing full well that this is a dynamic situation, and as such, these measures will be constantly reviewed and updated based on local requirements and best practice recommendations,” says Lim Beng Chee, Chief Executive Officer, Shangri-La Group, “Whilst we implement these enhanced standards and guidelines across our hotels, rest assured our teams are going beyond to ensure that you will have complete confidence and peace of mind during your stay so you can enjoy the moments that truly matter.”
