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7. The Travel Industry Is Waking Up To The Needs Of NeuroDivergent Travellers

Travel is for everyone and for neurodivergent travellers, these small changes can make a world of difference!

In a world where travel is meant to be an enriching experience, one in which we immerse ourselves in new places, cultures, and cuisines, it’s easy to overlook the unique challenges faced by neurodivergent travellers. For those with autism, ADHD, dyslexia, and other neurological differences, the unpredictability of travel—unfamiliar environments, sudden changes in routine, and overwhelming sensory stimuli—can turn an exciting adventure into a daunting ordeal. But with increasing awareness and technological advancements, there’s hope on the horizon.

A recent study by Booking.com reveals key insights into the needs of neurodivergent Indian travellers and the essential changes that can help create a smoother and more inclusive travel experience.

A Call for More Inclusive Travel

According to Neurodiversity Celebration Week, an estimated 15-20% of the global population has a neurological difference. While 79% of neurodivergent Indian travellers believe the existing support somewhat meets their needs, the reality is that 68% still experience difficulties when travelling.  The research highlights a pressing need for better accommodations, clearer communication, and a broader understanding of neurodivergence across the travel industry.

Santosh Kumar, Country Manager for India, Sri Lanka, the Maldives, and Indonesia at Booking.com, shares that, “our findings reveal numerous opportunities to better understand the challenges neurodivergent travellers face. While hotels and airports are working towards adapting to neurodivergent needs, by sharing these insights, we hope to inspire industry-wide collaboration, creativity, and innovation, ultimately building a travel environment that's more inclusive and welcoming for all.”

Pre-Travel Preparation: The Power of ‘Travel Rehearsals’

For many neurodivergent individuals, uncertainty is one of the biggest barriers to travel. This is why 74% of Indian neurodivergent travellers express a strong desire for ‘travel rehearsals’—controlled, immersive experiences that allow them to practice trip scenarios in advance. Whether it’s a guided check-in and security screening at an airport or a simulated hotel check-in, these rehearsals could help reduce anxiety and boost confidence.

Airlines and hospitality providers could take inspiration from attractions that already share details of high-intensity experiences (such as strobe lighting at amusement parks) to better prepare guests. By implementing pre-travel programs and virtual tours, businesses could ease the stress for neurodivergent travellers before they even leave home.

Sensory-Friendly Spaces: A Need, Not a Luxury

For many neurodivergent travellers, overstimulation from noise, crowds, and unfamiliar scents can be overwhelming. Booking.com’s research found that:

• 77% want access to sensory-friendly rooms to decompress in airports, hotels, and public spaces.

• 74% want designated quiet spaces throughout their journey to retreat from sensory overload.

• 75% would like hotels and airlines to provide noise-reduction options, such as white noise machines or noise-cancelling headphones, just as commonly as toiletries or hairdryers.

These accommodations are not extravagant extras—they are essential to ensuring a truly inclusive travel experience. Imagine checking into a hotel where, instead of a standard welcome package, guests are offered sensory-friendly tools tailored to their needs. A step as simple as allowing guests to customise their environment—dimming lights, adjusting noise levels, or accessing a private relaxation zone—could make all the difference.

Inclusive Design: Rethinking Comfort and Accessibility

It’s not just about quiet spaces—neurodivergent travellers also need environments designed for comfort and ease of navigation. The research highlights that:

• 76% want accommodations to provide floor plans in advance so they can mentally map their stay before arrival.

• 75% would like aircraft cabins designed with greater consideration for personal space and physical comfort.

• More contact-free check-in options would also help alleviate social anxiety and streamline the arrival experience.

The Role of AI in Navigating a Neurodiverse World

Artificial intelligence is rapidly transforming the travel landscape, and for neurodivergent travellers, its potential is game-changing. Nearly 79% of respondents believe AI-powered tools could revolutionise their journeys by minimising anxiety and providing real-time solutions. From AI-driven navigation apps that identify quieter routes through airports to real-time updates on delays and itinerary changes, technology can empower neurodivergent travellers to move through the world with greater ease.

The future of AI could also include personalised recommendations based on a traveller’s specific needs—alerting them to sensory-friendly restaurants, quiet hotel rooms, or the best times to visit crowded attractions. With the right advancements, AI can serve as an intuitive travel companion, making previously stressful experiences manageable.