Editor
05-Mar-2021
A passionate leader who believes in delivering exceptional services for guests in a luxury environment, and simultaneously believes in informing the same environment to boost the productivity of his colleagues. The third generation of his family in the hotel industry and prefers to be known as the 'host' of the hotel, Christopher Franzen credits excellence as the key to success. Currently, the Area Vice President for Western India, overlooking the operation of several of Hyatt’s flagship properties, GlobalSpa gets into a conversation on everything from his journey, tips on productivity, to green steps for Hyatt, and the scenario of the revival of the hospitality industry.