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7. Accor Provides Mental & Physical Care During COVID-19 Crisis

In the midst of the worst crisis the hospitality industry has ever seen, Accor, the leading hotel operator in the Asia Pacific, has prioritized the mental and physical well-being of its staff through a range of programmes and apps that can be used at home.

Committed to offering assistance to protect the mental and physical well-being of their teams to ensure they can get through this; Accor is determined to emerge stronger than ever when the rebound comes. The Group's employees are called Heartists because they deliver the art of hospitality from the heart and that caring for these Heartists is more important than ever. Michael Issenberg, Chairman and CEO Accor Asia Pacific said: "everyone is talking about the medical impact of this virus, but the reality is that this period of isolation and great change is also having a huge impact on mental health and it's important that we recognize that.”

Accor was the first hotel operator to announce an employee fund to protect staff who might face medical bills and who don't have access to insurance. Called the ALL Heartist Fund, it was started with €70 million from withdrawn dividend payments to cover hospital expenses for employees and provide assistance to partners and suppliers. Some of this funding has also been put aside for front line healthcare professionals in their fight against the coronavirus.

Accor India launches the Accor Employee Wellbeing and Assistance Programme

Accor in India initiated the Accor Employee Wellbeing and Assistance Programme to help employees remain calm under pressure, deal with difficulties and better resolve personal and professional issues. The programme gives team members 24/7 access to experienced and trained counsellors to help them achieve emotional well-being during stressful situations and support them in their quest for mindfulness.

Accor's Talent & Culture team has also created links to tutorials on how to organize one's working day with free virtual well-being sessions that include:

• Tips to stay safe and well
• How to manage your stress
• Social Media and finding the real story
• Smart working from home
• Staying active at home
• Being social while social distancing
• Helping kids not to worry about Covid19
• 101 things to do during isolation